OPERATIONS & COST REDUCTION
OPERATIONS & COST REDUCTION
Digital Health*: Digital health connects and empowers people and populations to manage health and wellness, augmented by accessible and supportive provider teams working within flexible, integrated, interoperable, and digitally-enabled care environments that strategically leverage digital tools, technologies and services to transform care delivery * HIMSS Definition (newly revised)
Digital Patient Experience Enhancement
The pandemic has cemented the need for hospitals to capitalize on the digital value (DV$) of digital front doors. Today’s patients have accelerated their expectations of hospital consumer centric communication and functionality. Hospital executives find their organizations forced to amplify and simplify their digital presence and capabilities to stay connected to patients. With the “digital front door,” serving as the first impression potential patients have of a health system, the online experience has become a critical component of their overall reputation.
As hospitals and health systems look to the future, many are investing in a digital front doors compromised of multiple entry-points such as the organization’s website and mobile apps that host an online patient portal, scheduling, telehealth visits and educational resources.
Digital Health Operational Management
Digital Health Management*: Provider organizations who optimize, redesign or build new clinical processes, management systems and potentially even infrastructure, enabled by underlying digitized networking infrastructure of interconnected assets, to provide a valuable service or insight which was not possible or available earlier, to achieve better patient care, experience and operational efficiency. *WHO Definition
- The critical component is the ability to provide a valuable service of insight
- Making the hospital paperless (although a great achievement) is not sufficient
- Intelligent health systems have alignment of clinical processes and management systems
Most hospital’s today experience a significant gap between Digital Health and Digital Health Management. Data abounds at many hospitals but without actionable insights. These smart insights must be accessible to the user – a hospital administrator, finance, decision support, revenue cycle, supply chain, clinical department heads, facilities personnel or any other stakeholder – to empower them to make critical decisions faster, improving their efficiency.
Without the ability to apply a digital framework to operational areas and organizational management functions the digital value (DV$) are lost.
To assist hospital executives with the transition to a fully digital organization and safeguard digital value (DV$) to the operational margin bottom line, DHI developed a flexible and effective proprietary framework – SMARTOPS HCPTM . It is the first digital value (DV$) framework specifically designed for hospitals seeking to maximize the value from digital health, digital health management, and digital operations.
Digital Health + SMARTOPS HCPTM = Digital Health Management
- Proven methodology and framework for assisting healthcare provider leadership teams achieve successful digital health management
- Developed by experts with real-world healthcare provider experience in world-class leadership for technology and operations
- Practical tools to develop and implement a customized digital strategy, at scale including Critical Access Hospitals, Children’s Hospitals, Ambulatory Centers, Physician Practices, Regional Health Systems, and IDNs
Digital Workforce Strategy & Management
Healthcare professionals for clinical and operational areas are in high demand. The Health Resources and Services Administration (HRSA), U.S. Department of Health and Human Services (DHHS) and the National Center for Health Workforce Analysis (the National Center), within the Bureau of Health Workforce estimate a widening talent gap for hospitals across areas of specialization. The American Association of Medical Colleges predicts a shortage of as many as 122 thousand physicians alone by 2032. Recent local news from hospitals is echoed around the country.
Including digital employees into a hospital staffing strategy drives additional digital value (DV$) through cost reduction and the ability to optimize human employee experiences and results by augmenting their workload with digital teammates.
- A digital employee is an automated team member trained to carry out a business process just like any employee, only faster and without error. Most business and technology experts theorize that nearly all teams will have digital workers alongside humans in the future.
- The digital workers are typically built upon a combination of intelligent robotic process autorotation (RPA), artificial intelligence (ai), machine learning (ML), and can incorporate newer hyper automation techniques to enhance process mining and insight analysis
To assist hospitals increase their digital value (DV$), DHI offers a specialized digital employee for healthcare solution, Digital Employee HCPTM.
- Function as digital co-workers for existing staff to increase efficiency and lower costs
- Work in a variety of departments from clinical to revenue cycle, patient access, human resources, and finance
- Provide ability to scale capacity and manage costs rapidly
- Performance management visibility enabled
- Result in hard cost labor reduction costs/digital value (DV$) within the first year